Terms & Conditions

This page is where you can find all information regarding our website and online shop terms and conditions. When you purchase from us you are agreeing to these terms below.

 

Delivery

IMPORTANT

We cannot take into account adverse weather conditions, postal delays and any other unforeseen circumstances that may delay the arrival of your item therefore our delivery timescales are guidelines only and not guarantees although we work hard to ensure our customers are happy with our service.

Delivery Rates

UK Standard: £9.99
EU Standard: £100
Rest of World Standard: £100

Please note that delivery to the Netherlands, we recommend customers purchase direct from our Netherlands Stockist Sportshop Domburg (http://www.sportshopdomburg.nl/)

Stock Boards Delivery

Stock Boards are packaged securely and dispatched on the first working day following your order via a reputable courier and should be with you within 5-7 days. We can provide tracking details for your order on request. A signature is required on delivery. Payment for your order will occur when we dispatch your order and you will be sent an email confirming dispatch of your order.

Custom Order Boards Delivery

On placing your Custom Board Order your job is placed in our factory queue and will be shaped and finished for you over the course of four weeks. As with our Stock Boards your order will be packaged securely and dispatched on the first working day your board is finished via a reputable courier and should be with you within a few days from dispatch. A signature is required on delivery. Payment for your order will occur when we begin to shape your board (usually 7-10 days after order) and you will be sent an email confirming this.

Other Delivery Terms

Any customs or import duties charged once the parcel has reached its destination must be paid by the recipient. Customs duties vary worldwide, to find out any further information please contact your national customs department.

Delivery to the Isles of Scilly, Channel Islands and Scottish Highlands and Islands may take longer.

During certain times of the year for example adverse weather conditions, postal delays etc delivery times may vary.

Non Delivery of an Item

Please contact us via email at info@nsboards.co.uk or via phone on +44 (0)1637 880421 during working hours if your item has not been delivered within 28 days of placing the order. At this time we can then either re-send your item or refund your account.

 

Returns

In accordance with distance selling regulations, unwanted products bought online can be returned open within 7 working days from the day after delivery. However, they must include all original packaging, be in as new condition and not used

Refunds and Cancellations

If you decide to cancel an order that has not yet been shipped, please call +44 (0)1637 880421 to inform one of our colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.

Unfortunately Custom order boards cannot be returned or cancelled once we have started to make the board.

Faulty Goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one year of purchase. Please note that items that are damaged from ware are not considered faulty.

Where possible we will offer to repair faulty items. If you would like to exchange your item please be aware that we can only replace it for the same product in the same colours, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items that sit outside the above Returns Policy, please email info@nsboards.co.uk with a subject line – FAULTY.

Receiving a Refund

Your refund will either be credited to the original purchaser’s credit card or bank account

Important Information

We have made every effort to display as accurately as possible the colours of our products that appear on this website. As computer monitors vary, we cannot guarantee that your monitor’s display of colour will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Minimum Age Policy

You must be at least 16 years of age to purchase products from us.

 

Website Usage Terms & Conditions

The pages ("the website") are published by NS Surfboards and Ocean Magic Custom Surfboard Factory ("us" or "we"). Please read our conditions of use carefully as by using the website you will be taken to have agreed to be bound by them. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the website after they have been posted.

WE PUBLISH THE WEBSITE "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE, THE ACCURACY OF THE INFORMATION OR THE PRODUCTS OR SERVICES REFERRED TO ON THE WEBSITE (IN SO FAR AS SUCH WARRANTIES MAY BE EXCLUDED UNDER ANY RELEVANT LAW) AND WE SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGE THAT MAY RESULT FROM USE OF THE WEBSITE AS A CONSEQUENCE OF ANY INACCURACIES IN, OR ANY OMISSIONS FROM, THE INFORMATION WHICH THEY MAY CONTAIN.

Any reference to any product or service which has been or may be provided by us or any other company does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.

The release, publication or distribution of documents on the website in jurisdictions other than the United Kingdom may be restricted by law and therefore persons in a jurisdiction other than the UK into which such documents are released, published, distributed or otherwise accessible should inform themselves about and observe any such restrictions.

Access to the website will not constitute an offer in jurisdictions in which it would be illegal to make such an offer and in such circumstances it will be deemed to have been sent for information purposes only.

Copyright in these pages is owned by us except where otherwise indicated by a third party's proprietary notice. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners.

Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited.

Content and information provided by third parties is identified clearly where it appears. We publish this content as supplied to us and are not responsible for its accuracy or timeliness. You must take appropriate steps to verify this information before acting upon it.

We are not responsible for the content of any other website from which you have accessed the website or to which you may hyperlink from the website and cannot be held liable for any loss or damage you incur as a result of your use of any other site from which you hyperlink to or from the website.

These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.